Refund policy

Return & Refund Policy – Pierciety

07th May, 2026

At Pierciety, we take pride in the quality of our products and aim to ensure that every customer receives their order in perfect condition. However, if you are not fully satisfied with your purchase, we are here to help.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We only accept returns under the following conditions:

  • You received a damaged product
  • You received a wrong item
  • The product is defective or not working as described

To be eligible for a return:

  • The request must be made within 7 days of receiving the order
  • The item must be unused, unworn, and in its original packaging
  • Proof of purchase (order number or receipt) is required
  • Clear photos or videos of the issue must be provided

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or exchanged, including:

  • Used ear piercing products
  • Items without original packaging
  • Products damaged due to customer misuse
  • Sale or discounted items (unless defective)

3. Return Process

To request a return:

  1. Contact our support team via email or WhatsApp
  2. Provide your order details and reason for return
  3. Share photos/videos of the product issue
  4. Our team will review your request within 2–3 working days

If approved, we will guide you through the return process.

4. Refund Policy

Once your return is approved and the item is received and inspected:

  • Refunds will be processed within 5–10 working days
  • Refunds will be issued via the original payment method or bank transfer (as applicable)
  • Shipping charges are non-refundable

In case of Cash on Delivery (COD) orders, refunds may be issued as store credit or bank transfer.

5. Exchange Policy

We offer exchanges only for:

  • Damaged items
  • Incorrect items sent by our team

We do not offer exchanges for change of mind or personal preference.

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank or payment provider
  • If the issue persists, contact us and we will assist you

7. Shipping for Returns

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect
  • In case of wrong or damaged products, Pieciety will cover return shipping

8. Contact Us

If you have any questions about returns or refunds, you can contact us:

Pierciety Support
Email: systempierciety@gmail.com
Phone/WhatsApp: 0306-3191934